We want you to feel confident in every purchase. If you’re not fully satisfied with your bathroom carpet order, our return and refund process is simple and transparent.
1. 7-Day Return Eligibility
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You have 7 calendar days from the date of delivery to request a return or exchange.
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To qualify, the item must be:
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Unused and in original condition
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Packaged in its original packaging
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Accompanied by the purchase receipt or proof of order
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2. Return Process
To initiate a return, please:
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Contact our support team at [email] or [phone] within 7 days
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Provide your order number and reason for return
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Ship the item back to our designated address (to be provided after your request is approved)
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
3. Refund Process
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Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7 business days via your original method of payment.
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Shipping fees (30,000 VND) are non-refundable, except in the case of defective or incorrect products.
4. Items Not Eligible for Return
We cannot accept returns for:
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Products that have been used, washed, or damaged by the customer
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Items returned after the 7-day window
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Products not purchased directly from [sitename]
5. Exchanges
If you wish to exchange an item (e.g., for a different color or size), please follow the return process and place a new order once your refund is processed.
6. Need Help?
Our support team is here to assist you. Contact us at:
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Email: [email]
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Phone: [phone]
At [sitename], your comfort and satisfaction come first. Shop with peace of mind knowing we stand behind every bathroom carpet we deliver.